Do you want to learn the chatbot development methodology without needing to know how to code? This article provides a step-by-step approach to chatbot development that will assist you in choosing the finest chatbot provider and creating a conversational flow.

Without further ado, here are the eight actions you must think about and implement in order to create a one-of-a-kind chatbot for your business.

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Step 1: Give your Chatbot an Objective.

Make a decision about what you want your chatbot to do. If you can be as specific as possible, that's ideal.

Begin by posing the following questions to yourself:

What do you want to accomplish with the chatbot? That is, would you rather automate customer care, create leads, or simply improve your website's client experience? Is it possible that it's all of the above?

What are the most prevalent scenarios with clients? Examine your inquiries and jot down a few examples.

What aspect of a chatbot would you find most useful? Is it possible to respond to queries automatically? Is it possible to forward the inquiries to the customer service department? Which is more important: saving abandoned carts or qualifying leads?

Once you have answered important questions regarding the objective and need of your chatbot, it will become easier to determine the features of your chatbot. 

Step 2: Decide Where you Want the Chatbot.

What do you use to communicate the most? It's not difficult to figure out the answer to this. All you have to do now is figure out whether your audience likes to communicate via social media or through the website's live chat widget.

Choosing a chatbot platform interface that gives the required capabilities to assist you in serving your audience wherever they are is critical, regardless of what your users prefer.

There are various chatbot development methodology tools that interact with popular website platforms such as WordPress, Magento, and Shopify, for example, if your users want to converse via your website.

Social media outlets include WhatsApp, Facebook Messenger, Instagram, and Telegram.

In your stack, you have various communications systems and technologies (such as Slack).

Check to see if the integration can be set up using a code snippet or an available API.

Many chatbot development platforms come with a variety of connectors, allowing you to use chatbots on multiple websites. 

Keep in mind this is a very important step in the chatbot development methodology. 

Step 3: Decide on a Chatbot Platform.

Now that you know which chatbot versions you want to create and which channels you want to cover, it's time to choose a provider.

You have the option of using a framework or a platform.

Artificial intelligence frameworks. Chatbot frameworks (such as Google Dialogflow, IBM Watson, or Microsoft Bot) provide libraries for software developers to use to build chatbots.

Chatbot platforms are software that allows chatbots to communicate with each other. They provide easy chatbot builders that enable you to create a chatbot using building blocks. They're gaining popularity because building bots with their help is much easier and takes less time while generating comparable results.

You choose a chatbot platform over an AI framework because you don't want to deal with coding or finding developers. This type of chatbot is also intended for use in the ecommerce industry. They are capable of immediately resolving common customer service difficulties.

Once you've chosen a supplier, it's time to register, log in, and get to work.

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Step 4: Create the Chatbot Discourse Using a Chatbot Editor.

You can define the debate flow by dragging and dropping construction bricks into a sequence. Assume you want to give users who visit a specific landing page of your yoga accessories store in exchange for their emails a product discount.

To get started, log in and go to the bot builder. Begin with the trigger, which is the event that prompts the chatbot to send a greeting message. If you want the chatbot to appear on a certain landing page, start with a Visitor viewing a specific page node.

After that, create a decision node with quick responses and type in the message you wish to send. Create distinct messaging for people who want a discount and those who don't.

Turn on Save the answer as a Contact Property in the Ask a question block's settings to collect the emails of visitors who choose to take advantage of the offer. In this approach, your chatbot will remember the visitor's email address.

Other action blocks, such as requesting that the visitor sign up for your newsletter or routing them to the operator if necessary, can be added. You can also build FAQ chatbots or NLP-powered bots that recognize the same kind of questions.

Remember! Always adjust your tone of voice to meet the needs of your customers.

Step 5: Run a Test on your Chatbot.

Now it's time to double-check that everything is in functioning order. Select the Try it out option to do so. A window will appear, allowing you to see a preview of the chatbot's final result, which your users will engage with. As a result, if there are any issues, you may go back to the editor and fix the chatbot flow.

Step 6: Teach your Bots New Skills.

If you want your chatbot to understand the user's intent, you'll need to add an NLP trigger.

To improve the bot's abilities, analyze your client chats and determine the most prevalent questions and issues. This can be accomplished by hand or with the help of a word cloud generator. Then, in the Visitor says node, add words, phrases, and questions about a specific topic (such as shipping).

You'll be "feeding" the NLP engine in this fashion, and the chatbot will be able to recognize similar queries in the future.

Once you "feed" the NLP with these phrases, you can educate the chatbot to behave on these three intents and deliver better product recommendations to your customers.

Step 7: Collect Feedback from Users.

Your visitors and customers will be the most accurate assessors of your chatbot's effectiveness. What can you do that is the most effective? Allow chatbots to send consumers an automatic customer satisfaction survey to gauge their satisfaction with the chatbot interaction. Based on the outcomes, you can see what works and where you need to improve.

Step 8: Keep an Eye on your Chatbot's Analytics 

Last but not least, make a commitment to tracking the behavior of your chatbot. This will allow you to detect chatbots that aren't giving your visitors the best experience and aren't working. 

>>> 16 Questions to Ask Your Chatbot Developer before Hiring 

Chatbot Development Methodology: The End 

As you can see, there is a chatbot building method that does not necessitate any coding knowledge. However, the advantages of having a professional chatbot built exceed those of using a platform. Why? Because expert chatbot developers will collaborate to design the chatbot your company demands, just how you want it. Consider hiring a competent chatbot development business if you want to make a sensible investment in right chatbot development methodology. Do you require assistance? The best chatbot development companies in the world are listed on Distinguished.io!

 

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